Support

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Setting it up

1. Install Wallweekly on the Apple TV and open it. It shows six characters.
2. Install Wallweekly on your iPhone and type those six characters in. Case does not matter, and spaces do not either.
3. Sign in to your calendar on the phone.
4. Give each person in the house a colour. Pets count.
5. Done. The television fills itself in.

The six characters are the only typing anybody does, and none of it happens on the remote.

Why the phone

Google's sign-in for televisions offers six permissions and none of them is a calendar, and the Apple TV cannot read an iPhone calendar at all. The phone is the only way in. That is Apple's and Google's design, not ours.

Common problems

The code will not work

A code lasts ten minutes and works once. The television replaces it on its own and counts down in the last two minutes, so wait for the new one rather than restarting anything.

If a fresh code still will not take, it is almost always one character. A Wallweekly code never contains a letter O or a zero, a one or an I or an L, an S or a five — they are left out because they look alike from a sofa. If you typed one of those, look again at the television.

The television is behind my phone

The television only asks for new events while the calendar is actually on screen. If it has been sitting on the photos screen or the Apple TV was asleep, switch back to the calendar and give it a moment.

If it is still behind after a minute, open Wallweekly on your phone. The setup screen shows when each calendar last updated. If one shows an error there, disconnect it and sign in again.

An event is the wrong colour

Wallweekly reads names out of event titles: "Lucy dentist" turns Lucy's colour because Lucy is somebody you set up. It only ever matches a whole name, never part of a longer word, and it needs at least three letters — so a two-letter name colours nothing. If two different people are named in one title it colours neither, on purpose: a wrong colour is worse than none, because a wrong one is believed. An event with nobody's name in it gets the household colour rather than a person's.

Three ways to fix one for good. Put the person's name in the event title on the calendar it comes from. Give that whole calendar to that person in the phone app. Or, if they go by something else on the calendar — Liv, Mum, Dad — add it as a nickname on their person in the phone app, and Wallweekly matches that too.

I do not want everybody reading my event titles

In the phone app, set a whole calendar to times-only. None of its titles are ever sent to the television — not hidden there, never sent.

On a Google calendar there is a second way: mark the event private in Google and it shows as Busy with its time and colour but no title, automatically, with nothing to switch on. Apple's calendar has no private setting for Wallweekly to read, so on an iPhone calendar the times-only switch is the only way.

Nobody can tell two people apart

Seven colours is the most Wallweekly offers, because past seven they stop being distinguishable from across a room. If your household is bigger than seven, the usual answer is to let two people who are rarely on the calendar at once share one.

The calendar is on, so nobody can watch television

True, and unavoidable: an Apple TV is one input. Wallweekly is built for the glance — put it up while everyone is in the kitchen, and switch away when somebody wants the screen. It draws the last week it knew the instant you come back, so there is no waiting for it.

Will it burn the screen, or does the television sleep?

Wallweekly holds the screen awake while the calendar is showing, because a calendar that goes black is not a calendar. You can turn that off in the phone app. Modern televisions handle a static image far better than older ones, but if yours is an OLED and Wallweekly will be up for hours at a time, turn it off and let the television sleep normally.

How does somebody else's phone join?

The same way the first one did. Open Wallweekly on the television, and type the six characters into the new phone. It joins the household you already have rather than starting a new one.

The weather is wrong or missing

Wallweekly shows a temperature for each day, and draws a mark only for rain, snow, or a storm — nothing for a clear day, because a row of identical suns tells you nothing. The temperature comes from roughly where the household is, which you set in the phone app.

Purchase

Wallweekly is $4.99, paid once. There is no subscription. The purchase covers the Apple TV app and the iPhone app together, and everybody in the household using the same Apple family sharing group.

Apple handles all payments and refunds. To ask for a refund, use reportaproblem.apple.com — we cannot issue one ourselves.

On a new phone, the purchase comes back with your Apple Account — there is nothing to buy again. Getting the household back is a separate step: open Wallweekly on the television and type the six characters into the new phone, the same way you did the first time.

Deleting your account

In the phone app, in settings. It removes your events, your people, your photos, your calendar connections, and any paired television. It cannot be undone. The privacy page lists exactly what is held and what is removed.

Still stuck

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